Is300 Privacy Policy — Platform User Data Protection

This document explains how is300 collects, stores, uses, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.

Last updated: January 2026

Information Collected by is300

When you register or use the is300 platform, we collect several categories of information to ensure our services operate properly and securely. This information is collected directly from you during registration, as you use the platform, and automatically through the device you use.

Personal Account Information

This includes your full name, date of birth, email address, phone number, and the password you provide during registration. This information is required to verify your identity, enable secure login, and process any account-related requests.

Payment & MYR Transaction Information

We record financial transaction details including deposit and withdrawal amounts in Ringgit Malaysia (RM), the payment method used (such as FPX or digital wallets), transaction date and time, and processing status. Full bank account numbers are not permanently stored on our systems — only the information necessary to verify the transfer is retained in a protected form.

Device & Browser Information

Is300 automatically collects technical information including device type, operating system, browser type, IP address, time zone, and language settings. This data is used to diagnose technical issues, improve platform performance, and ensure a consistent experience across devices, including Android and iOS smartphones.

Platform Usage Data

We record in-platform activity such as pages visited, time spent, bets placed, games played, and interactions with platform features. This aggregated data is used to analyse usage patterns and improve the services offered to Malaysian users.

Privacy Policy Contents
  • Information We Collect
  • How We Use Your Data
  • Cookies & Tracking
  • Storage & Security
  • Third-Party Sharing
  • User Rights
  • Policy Updates & Contact Us
A Malaysian player registers an is300 account in Putrajaya with assured data security
Is300 protects the personal data of all Malaysian users in accordance with industry security standards.

Purpose of User Information Use

Is300 uses the information collected solely for platform operations and service improvement. We do not sell or rent users' personal information to any third party for marketing purposes.

User data is used primarily for the following purposes:

  • Identity verification and account security — to ensure only the legitimate account holder can access their account.
  • Financial transaction processing — to verify deposits and withdrawals in RM, detect fraud, and maintain accurate transaction records.
  • Customer support — to enable the is300 support team to assist you with account, technical, or financial enquiries.
  • Platform improvement — to analyse aggregated usage patterns and improve platform functionality, speed, and overall user experience.
  • Legal compliance — to comply with applicable legal and regulatory requirements in Malaysia, including anti-fraud and anti-money laundering obligations.
  • Service communications — to send important notifications regarding your account, transactions, changes to our terms, or security issues that require your immediate attention.

Cookies, Tracking & Data Storage

Use of Cookies

Is300 uses cookies and similar tracking technologies to enhance the user experience. Session cookies maintain your login state while you use the platform, while preference cookies store settings such as your selected language and display preferences. You can manage cookies through your browser settings, though disabling certain cookies may affect platform functionality.

We do not use third-party cookies for external advertising purposes. All cookies used are directly related to the operation of the is300 platform.

Data Retention Period

Account information is retained for as long as your account remains active. Upon account closure, personal information is kept for the minimum period required under Malaysian law before being securely deleted. Financial transaction records are retained for a longer period for audit and financial compliance purposes.

Data Security

Is300 implements industry-standard technical security measures to protect user data against unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit, strict internal access controls, and continuous monitoring for suspicious activity. While we take all reasonable precautions, no digital system can guarantee absolute security — users are also responsible for keeping their passwords and devices secure.

Encryption in Transit

All data transmitted between your device and is300's servers is protected using secure encryption protocols.

Internal Access Controls

Only authorised personnel may access user data, and all access is logged for audit purposes.

Continuous Monitoring

Our systems monitor for unusual activity and will alert you if any suspicious access attempts are detected on your account.

Sharing Information with Third Parties

Is300 does not share, sell, or transfer users' personal information to third parties for marketing or commercial purposes without explicit user consent. However, there are limited circumstances in which information may be shared:

  • Payment service providers — transaction information required to process payments is shared with FPX providers, banks, and digital payment processors to facilitate secure financial transactions in RM.
  • Gaming platform providers — minimum technical information is required to deliver Live Casino and e-sports games through third-party providers integrated with the is300 platform.
  • Legal requirements — where required by a court order, Malaysian authorities, or applicable law, is300 may be obligated to disclose user information to the relevant authorities.

All third-party service providers working with is300 are bound by data protection agreements that require them to handle user information in accordance with is300's standards and applicable law.

User Rights & How to Contact Us

Right to Access & Correction

You have the right to request a copy of the personal information we hold about you at any time. If any information is inaccurate or outdated, you may request a correction through the profile settings in the platform or by contacting the is300 support team. Correction requests will be processed within a reasonable timeframe, subject to identity verification.

Right to Erasure

You may request deletion of your account and personal data by contacting is300 support. Please note that financial transaction records may need to be retained for a specified period to meet Malaysian legal requirements before they can be fully deleted. Requests to close active accounts will be processed once all outstanding balances and pending transactions have been settled.

Privacy Policy Updates

Is300 reserves the right to update this privacy policy from time to time. Any material changes will be communicated to users via in-platform notifications or their registered email. The last updated date at the top of this document will be revised accordingly. Continued use of the platform after any policy changes are made will be considered your acceptance of the updated policy.

Contact Support

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact the is300 support team via live chat on the platform or by email at [email protected]. For information on the platform's terms of use, please refer to Terms and Conditions us.

Questions About Your Data?

The is300 support team is here to help you understand your privacy rights or address any concerns about your personal data. You can also check the FAQ section for further guidance.

FAQ Register an Account
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